Shipping Policy

Effective Date: October 26, 2023

Our return and refund policy is designed to provide clear guidelines on how returns and refunds are handled. Please read the following policy carefully.

1. Eligibility for Returns

You have 15 days from the date of shipping to be eligible for a return. Unfortunately, we cannot offer refunds or exchanges after this period. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
Please note that certain types of goods are exempt from being returned. These include:
  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials.
  • Flammable liquids or gases.

2. Required Documentation

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at help@prejakenterprise.com and send your item to the following address:

419, Shayona Plaza, B.R.T.S, Vesu Canal Rd, Surat, Gujarat 395010

5. Shipping

Our products are typically delivered within 6-7 days using the following carriers: [Insert Carrier Names, e.g., UPS, FedEx, ShipRocket]. To return your product, please mail it to:

419, Shayona Plaza, B.R.T.S, Vesu Canal Rd, Surat, Gujarat 395010

You are responsible for paying the shipping costs for returning your item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over ₹50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
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